Refund policy

RETURN AND REFUND POLICY

 

At Royal Wellness, we stand behind the quality of our natural skincare products. Your satisfaction is our priority.

 

SATISFACTION GUARANTEE

If you are not completely satisfied with your purchase, please contact us within 30 days of delivery and we will work with you to find a solution.

 

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged product, please contact us within 14 days of delivery. We will provide a full refund or replacement at no additional cost to you. Simply email us at support@royalwellnesshealth.com with photos of the damaged item and your order number.

 

RETURN ELIGIBILITY

  • Items must be unused and in their original, sealed packaging
  • - Returns must be initiated within 30 days of purchase
  • - Customer is responsible for return shipping costs
  • - A restocking fee may apply for non-defective returns

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Opened skincare products
  • - Products without original packaging
  • - Items marked as "Final Sale"

HOW TO INITIATE A RETURN

  1. Email us at support@royalwellnesshealth.com with your order number
  2. 2. Describe the reason for return
  3. 3. We will provide return instructions and a return authorization number
  4. 4. Ship the item back in its original packaging

REFUND PROCESSING

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

 

QUESTIONS?

Contact our customer service team at support@royalwellnesshealth.com for any questions about returns or refunds.